Terms and Conditions

Welcome to BigBearHug’s website (“website”) terms and conditions. Please read through the terms and conditions carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.


We respect the privacy rights of our online visitors. Your information will not be released or distributed to any outside parties except for the purpose of facilitating payments and deliveries of your purchases.


All orders are subject to acceptance and availability.  Acceptance of your order and completion of contract between you and BigBearHug will only be completed when you receive a payment confirmation email from us once your order has been paid. Orders placed but not paid for will be cancelled after 1 day. In the event that we are unable to obtain authorization for payment, or that the item ordered is out of stock or does not fulfill our quality control standards and is withdrawn, BigBearHug shall notify you if you are willing to wait for the item to be restocked or exchanged to other design/style. Or else, BigBearHug shall reserve the right not to accept your order without penalty on our part.


Indonesian purchases are billed in Rupiah. All other international purchases are billed in USD. If you are a customer whose PayPal or credit/debit card is not denominated in USD, the final price will be calculated in accordance with the applicable exchange rate on the day from your card issuer or PayPal when the payment platform processes the transaction. All prices and offers remain valid as advertised from time to time.


We will ship your order within 3 working days except for backorder we will ship in 7-14 working days. BigBearHug shall notify you if there is any of your items are backorder. Shipping fee will be informed when you place your order. During sales & promotional periods, there may be slight delays in shipping due to higher order volumes to be processed. We seek our customers understanding should such situations happen. In the case of urgent order, you shall notify us before ordering so we can assist you and make sure that we ship your order in time.


BigBearHug strives to ensure that all items sold on our website are all highest quality. We thoroughly check and carefully package your order before sending it. If however, you receive a faulty or damaged item, or you receive wrong item, please contact us immediately within 3 days at contact@bigbearhug.co to discuss the appropriate action. Postage to return/exchange item shall be paid by BigBearHug in the case of faulty or damaged or wrong items. All issues are dealt with on a case by case basis. In the case that you buy wrong size or change of mind, you can exchange it within 7 days with original packing, postage shall be paid by you. Returns to our Indonesia office.


Payment can be made by PayPal, Visa, and MasterCard in USD or bank transfer and Western Union in Rupiah. You acknowledge that the credit/ debit card that is being used belongs to you or that you have been specifically authorized by the owner to use it.


All content included on this website is the exclusive property of BigBearHug. You may not modify, copy, distribute, transmit, reproduce, publish, and create derivative works in any form from the products and images contained within this website. You may not use or appear to in any way be affiliated to this website or its content to further any commercial purpose without any written permission or license obtained from BigBearHug. We, however, welcome business partners to explore collaboration opportunities with us. Contact us at contact@bigbearhug.co for more inquiry.